Refund policy

PAYMENT METHODS

We accept the following payment methods in our online store:

  • Credit or debit card (via Shopify Payments).
  • PayPal
Shopify Payments is PCI compliant and supports 3D Secure authentication.


Returns & Exchanges Policy

At Seisdeltres, we want you to be completely satisfied with your purchase. That's why we offer exchanges and returns under the following conditions, always in accordance with applicable consumer protection legislation.

Exchange & Return Period

You have 30 calendar days from the date you receive your order to request an exchange or return under your statutory right of withdrawal, without the need to provide a reason.

For products purchased from THE OUTLET, this period is reduced to 14 calendar days from the date of delivery.

How do I request an exchange or return?

Please email incidencias@seisdeltres.com, clearly stating whether you wish to return or exchange your order.

The customer is responsible for ensuring that the products are returned to our workshop in perfect condition at the following address:

SEISDELTRES, S.L.
Camí Antic de St. Cugat, 137

*Please include your order number as the payment reference.

Returns under the Right of Withdrawal

If you request a return within the first 14 calendar days after receiving your order (the statutory withdrawal period), we will refund all payments received, including the original standard delivery costs. If you selected a premium delivery option (such as Express Shipping), only the cost of the least expensive standard delivery method will be refunded.

If you request a return between day 15 and day 30 after receiving your order, we will refund the value of the returned products only. Original shipping costs will not be refunded.

Voluntary Exchanges

If you wish to exchange a product for personal reasons (such as a different colour, size or model), you must return it to our Bellaterra workshop in perfect condition.

For tablecloths specifically, if you request an exchange because you selected the wrong size after following a size recommendation provided by SEISDELTRES, the exchange will still be considered the customer's responsibility, as all size recommendations are provided for guidance only and are not binding. It is the customer's responsibility to choose the size that best suits their needs.

To determine the correct tablecloth size, simply add your preferred drop to both the length and the width of your table. As a general guide, a tablecloth drop of between 25 and 40 cm on each side is considered ideal, although this ultimately depends on personal preference and the occasion. For more formal settings, for example, some customers prefer a longer drop, even reaching the floor.

Once your exchange request has been received, you will receive an email explaining the next steps, depending on your situation:

If the price difference is in your favour, the cost of the new shipment (see destination rates below) will be deducted, and the remaining balance will be refunded using the original payment method.

If the price difference is payable to Seisdeltres, you will receive an email detailing the amount due (price difference plus the shipping cost for your destination). Payment can be made:

Via a secure payment link on our website.

By bank transfer (our bank details will be provided in the email).

Shipping costs for voluntary exchanges

Spain (Mainland): €4.90

Balearic Islands: €12.90

Canary Islands: €16.90

Portugal: €6.90

France: €9.90

Payment Security

We are aware of the increasing number of fraudulent emails and text messages containing fake payment links. If you have any doubts about the authenticity of an email claiming to be from us, we strongly recommend visiting our official website (seisdeltres.com) directly and contacting us using the official contact details available there (telephone, email or WhatsApp).

Please note that all official Seisdeltres emails are sent exclusively from the @seisdeltres.com domain. Any variation (such as seisdeltres-bcn.com or seisdeltres-shop.com) is not associated with our company.

Faulty Products or Errors on Our Part

If you receive a faulty item or a product different from the one ordered, we will resolve the issue as quickly as possible and cover all costs associated with the exchange or return.

Please note that selecting the wrong tablecloth size will not be considered an error on the part of Seisdeltres, even if you followed one of our size recommendations. These recommendations are provided for guidance only, and it remains the customer's responsibility to select the appropriate size.

General Conditions for Exchanges & Returns

To be eligible for an exchange or return, products must:

Be in perfect, unused condition.

Be returned in their original packaging, including labels, accessories, samples, documentation and any promotional gifts received.

Be securely packaged to prevent damage during transit. The customer is responsible for ensuring the products arrive safely at our workshop.

Once the returned items have been received and inspected, we will notify you by email whether your exchange or return has been approved. Refunds will always be issued using the original payment method. We reserve the right to withhold any refund until the returned products have been received and inspected.

Important:

Personalised products cannot be exchanged or returned unless they are faulty or have a manufacturing defect.

No refund will be issued if the returned product shows signs of use.

Refund Processing Times

Approved refunds are processed immediately. However, depending on your bank or card issuer, it may take several working days for the funds to appear in your account.

Order Cancellations

You may cancel your order provided it has not yet been dispatched from our warehouse. To do so, please contact us by email at incidencias@seisdeltres.com or by phone/WhatsApp on +34 608 379 113, quoting your order number.

Any approved cancellation will be refunded using the same payment method used for the original purchase.

Customer Service

The quickest way to request an exchange or return is by emailing incidencias@seisdeltres.com.

You can also contact SEISDELTRES via:

WhatsApp or Mobile: +34 608 379 113

Email: hola@seisdeltres.com

Thank you for helping us maintain the high standards of quality and customer care that define Seisdeltres.

Thank you for choosing us.